Quality
We earn the trust of customers by providing safe, secure, high-quality buildings, infrastructure,
and services, exercising honest craftsmanship, and employing innovative technologies.
Quality Management System
Following the Obayashi Quality Policy, we have implemented a quality management system (QMS) conforming to ISO 9001.
In both our building construction and civil engineering businesses with management systems, the executive officer responsible for quality (Director/Executive Vice President) is the superintendent of the QMS.
Under the QMS, we practice integrated quality management with a commitment to continuous quality improvement at all stages from planning to design, construction and after-sales services.
Obayashi Quality Policy
We construct high-quality buildings and infrastructure that our customers can use with a sense of security, comfort, and confidence. We continuously seek to improve our technologies and increase customer satisfaction, recognizing that quality is the key to enhancing our credibility and ensuring further growth.
Basic Goals
- 1. Accurately determine customer needs.
- 2. Offer the appropriate quality from an expert perspective and make sure that it meets these needs.
- 3. Comply with applicable laws and regulations, standards, and specifications. Also make sure that work conforms to environmental and social conditions.
- 4. Continually develop technology and use the best choice of technology that we possess.
- 5. Preserve economy.
- 6. Meet the construction deadline.
- 7. Build safely.
- 8. Prevent recurrence of defects/malfunctions.
- 9. Respond appropriately to the customer's needs in regard to completed buildings.
- 10. Always strive improve and enhance work.
QMS Promotion Framework
See the website of the Japan Accreditation Board (JAB) for the status of ISO 9001 certification. (Available only in Japanese)
Training Employees to Ensure High Quality
We conduct training designed to improve our engineers' construction management skills as part of our quest to maintain and improve quality. We provide training at the interactive facilities of our Robotics Centers using mock-ups of reinforcing bars, steel frames, exterior and interior finishes, and mechanical and electrical facilities not just for Company employees, but also for employees from Group companies as well as suppliers and subcontractors. This training helps them acquire the specialized knowledge they need for their particular jobs and learn techniques in construction management. We also provide various high-level training programs at our construction sites and the Technology Research Institute. This training includes, for example, hands-on technical training to enable participants to acquire the latest techniques.
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Education and training
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Developing Technologies that Help Resolve Social Issues
Our customers have diverse needs centered on elevated levels of safety and security, environmental awareness, and comfort and convenience. We consider it important to meet these needs at the lowest possible cost and in the shortest possible time. We are constantly striving to identify our customers' problems and the technologies needed to resolve them. We also seek to determine how these technologies can be used in righting social issues. With these things in mind, we strive to make optimum proposals to customers and to develop the technologies to make them possible.
To meet these needs, the Obayashi Group uses the latest technologies to increase productivity in all processes including surveying, investigating, design, construction, and inspection. Technologies we are actively developing and implementing include ICT, AI, and robots. Examples include 3D surveying with Augmented Reality (AR) and drones, construction process visualization using BIM/CIM and Mixed Reality (MR), and remote operation of construction machinery so that no operator needs to be present.