We earn the trust of customers by providing safe, secure, high-quality buildings, infrastructure,
and services, exercising honest craftsmanship, and employing innovative technologies.
Quality Management System
Following the Obayashi Quality Policy, we have implemented a quality management system (QMS) conforming to ISO 9001.
In both our building construction and civil engineering businesses with management systems, the executive officer responsible for quality (Director/Executive Vice President) is the superintendent of the QMS.
Under the QMS, we practice integrated quality management with a commitment to continuous quality improvement at all stages from planning to design, construction and after-sales services.
Obayashi Quality Policy
We construct high-quality buildings and infrastructure that our customers can use with a sense of security, comfort, and confidence. We continuously seek to improve our technologies and increase customer satisfaction, recognizing that quality is the key to enhancing our credibility and ensuring further growth.
- 1. Accurately determine customer needs.
- 2. Offer the appropriate quality from an expert perspective and make sure that it meets these needs.
- 3. Comply with applicable laws and regulations, standards, and specifications. Also make sure that work conforms to environmental and social conditions.
- 4. Continually develop technology and use the best choice of technology that we possess.
- 5. Preserve economy.
- 6. Meet the construction deadline.
- 7. Build safely.
- 8. Prevent recurrence of defects/malfunctions.
- 9. Respond appropriately to the customer's needs in regard to completed buildings.
- 10. Always strive improve and enhance work.
QMS Promotion Framework
See the website of the Japan Testing Center for Construction Materials (JTCCM) for the status of ISO 9001 certification. (Available only in Japanese)
Developing Human Resources
To provide customers with high-quality buildings and infrastructure, we conduct training programs designed to increase the capabilities of our engineers in managing construction work on-site.
At the Fuji Education Training Center(*1), training is conducted for new recruit employees that offers hands-on experience with construction site work. The training is designed to teach the employees actual procedures and the difficulty of the work, and enhance their skills, by providing hands-on experience with operations such as measuring, assembling rebar and concrete forms, and inspecting materials.
Annual technical training is also conducted for employees through their fourth year, where, primarily through group work, trainees acquire specialized knowledge and learn construction planning techniques.
For mid-career employees, a variety of programs are offered, including live exercise-based technical training designed to foster high-level quality and on-site construction management skills.
We have also developed a software for quality management training using virtual reality (VR) technology.
*1 An education training facility for construction engineers and skilled workers
Each year at our trainig facilities at the Robotics Centers, we give training in specialized knowledge relating to individual jobs like architecture, civil engineering, facilities, and mechanical and electrical work and in technologies related to construction planning.
Also, Thai Obayashi opened a training center in May 2015. At the center, which boasts cutting-edge facilities, experienced engineers offer instruction to a range of people, from younger staff to mid-career employees. Quality improvement training is conducted across our Group.
Developing Technologies that Help Resolve Social Issues
Our customers have diverse needs centered on elevated levels of safety and security, environmental awareness, and comfort and convenience. We consider it important to meet these needs at the lowest possible cost and in the shortest possible time. We are constantly striving to identify our customers' problems and the technologies needed to resolve them. We also seek to determine how these technologies can be used in righting social issues. With these things in mind, we strive to make optimum proposals to customers and to develop the technologies to make them possible.
To meet these needs, the Obayashi Group uses the latest technologies to increase productivity in all processes including surveying, investigating, design, construction, and inspection. Technologies we are actively developing and implementing include ICT, AI, and robots. Examples include 3D surveying with Augmented Reality (AR) and drones, construction process visualization using BIM/CIM and Mixed Reality (MR), and remote operation of construction machinery so that no operator needs to be present.